Passenger’s Expectations

• Ability to fly when he wants

  • Higher Frequency
  • Defer Time
    • Value of Time
      • Function of Income levels, Travel Type, Time of Travel, ….
      • Research by Gronau, Oorst, Henscher

• High Comfort Level

  • Wide-bodied aircraft, Pressurized Cabin

• Least Generalized Cost

  • Total Cost of Travel

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