LINE & STAFF PERSONNEL IN AIRLINES
Line
- Orders & authority flow in straight line from top
- Involved directly in producing or selling Air Transportation
- Direct responsibility for achieving objectives
- Pilots, maintenance engineers, sales personnel
- Comprise approx. 85% of total workforce
Staff
- May perform jobs for people at levels above or below them
- Work in Advisory capacity in specialized area
- Help line personnel work more effectively
- Accountants, Market Research Analysts, Programmers
- comprise approx. 15% of total workforce