Table of Contents
Modern Concepts in Airport Management
Outline
Introduction
Changing Environment
Impact of Changing Environment
Summary
Organisation
Are airports really a business ?
Organisation v/s Business
Airport Privatization
Corporate structure in India
Summary
Commercial Management
Airport Planning framework
Master / Land-use Plan
Commerce Plan
Retail Sales Plan
Market Research
Financial Management
Investment Appraisal
Personnel Management
Performance & Productivity
Performance Monitoring
Performance Indicators
Productivity Improvement
Airport Quality Service & TQM |
Author: V.N.Chandran
Airport Authority of India |